Development Information
Your welcome brochure contains useful information about your home
Using our customer portal, 'my insite', you can make an online top-up, or set up an automatic top-up.
For details on how to pay using a different payment method, please refer to our ‘Ways to top up your PAYG meter’ page.
Your welcome brochure contains useful information about your home
Call: 0208 068 0949
Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm
Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.
The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.
Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.
Should you have any maintenance queries regarding your heating and hot water, please contact Network Homes on 0300 373 3000.
Find out more about your charges for heating and hot water below.
Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:
The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.
Below are the meter types used in your development.
Your heating and hot water use is measured using a Secure Meter, a smart energy meter. This ensures you are only charged for what you actually use along with a daily standing charge. This is a popular metering and billing solution that is linked to our PayPoint payment system. Your Secure Meter allows you to easily monitor your heating and hot water use, as well as the payments that you make. Your smart meter sends your meter readings to us automatically, so you don't need to take them manually. The Secure Meter is connected to Insite Energy’s payment system via the internet, so we will always know how much credit you’ve purchased.
