Here to help

From telling us you're moving out to submitting a manual meter read, please select the relevant webform below.

To call us, please search for your postcode or development name in our 'Your home' section to find your dedicated customer service team number.

To email us, please email customerservice@insite-energy.co.uk

If you wish to speak with us over webchat, click on the icons below in the grey bar. This bar will appear when an agent is available to speak with you.

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General queries

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Move in form

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Move out form

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Submit a meter read

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Request a refund

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Make a complaint

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When is the best time to get in touch?

You can see our busiest contact times below. Based on these, we recommend calling us on Fridays, Saturdays or in the evening on weekdays. 

A graph that shows the best time to call is on Fridays, Saturdays or in the evening on weekdays.

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Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.

Insite Energy Ltd is a company registered in England and Wales. Registered number: 07073730. Registered office: Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD.